Frequently Asked Questions

Click on the 'sign in Icon' in the upper right corner of our website and then click on REGISTRATION. You then arrive at the registration page where you can fill in your account completely. The fields marked with a star are mandatory to complete your account. With this you can quickly place your order.

Follow the steps below:

1. Add items to your shopping basket.
Select your favorite items and proceed to checkout.

2. Choose CLICK & COLLECT at checkout.
Enter your personal details and choose for Click & Collect.

3. Select your Date & Time for Pick-Up.
Choose a date and time when you would like to Pick-Up your order.

4. Select your payment method Online or Pay In-Store
Pay Online or In-Store with Pin or Cash.
If you choose to Pay In-Store your order will be reserved till Pick-Up.
 
5. We will prepare your order and it will be ready for Pick-Up. 
You will receive an order confirmation in your mail!
Stay Safe & Please come alone.

A mistake is in a small corner. If you have a wrong delivery address, please contact our customer service immediately. We will then do our best to solve this for you. customercare@derodeloper.com

Always include an order number so that we can act quickly.

Keep in mind that this will delay your order and it will not always be possible to change an address.

When you are not home when the order gets delivered, UPS will leave a note. With this note, you are able to pick up your order at the nearest UPS Accesspoint. 

Please check the UPS Track & Trace link that you received via the shipping confirmation email. This contains the most up-to-date infromation of your shipment, it is possible that the shipment is delayed or that the address is incorrect. If this is the case please contact us via customercare@derodeloper.com

The derodeloper.com shipments are insured against theft and accidental damage by our shippingcompany at no additional cost to the client. Once the shipment reaches the destination, the goods are no longer insured.

Do you see the 'Payment failed' message in the checkout when you pay? Then delete the cookies, use an alternative browser and choose a different payment method. If this does not solve the problem, please contact our customercare@derodeloper.com

If you have successfully placed an order with us, you will receive an e-mail from us stating your order confirmation. Have you not received this e-mail? Take a look at your spam folder to be sure. It may be that the order confirmation has ended up there. Did you not find the e-mail there? Please contact us and we will gladly help you further. customercare@derodeloper.com

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'.

All items that are in stock are shown on our webshop. The stock is equal to our physical store.

Our Customer Care team is pleased to help you trough customercare@derodeloper.com. Naturally our staff at the De Rode Loper store is always available to assist you.

The invoice of your order is always included in the order confirmation. You can also find your order confirmation in my account. Can not you find the order confirmation? No problem. Contact us and we will immediately send you the invoice.
customercare@derodeloper.com

Go to my my account there you will get login details and there you can change your password. Do not forget to click on the save button. Once you have this, you have a new password.

We strive to ship all orders within 24 hours. TToday before 15.00 ordered tomorrow at home this applies from Monday to Friday. No orders are picked up by UPS during weekends. Estimated delivery times are to be used as a guide only. Derodeloper.com is not responsible for any delays due to destination customs clearance processes.

You need an account to complete a purchase. If you register with us you will be able to enjoy the following benefits through your derodeloper.com account:

• Request your return or exchange directly from your account.
• Gain access to your Wish List.
• Be notified when new stock arrives.
• Save your addresses and card details so you can shop even quicker next time.
• Manage your account details, order history and email preferences and see order status.

Derodeloper.com accepts the following payment options:

• iDEAL
• AliPay
• WeChat
• ING Home’Pay
• Trustly
• Belfius
• KBC
• Apple Pay
• MasterCard
• Maestro
• Visa
• American Express
• Fashioncheque
• Giropay
• Sofort Banking
• Multi Safepay Wallet
• PayPal
• Klarna

Once this transaction is complete, you will then return to Derodeloper.com. Payment is only debited from your card at time of dispatch.

At Derodeloper.com, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by MultiSafepay BV. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

*Clearance Sale!
During our clearance sale we can no longer accept returns or exchanges. Always check your purchase carefully. Thanks for your understanding.

For questions please contact customercare@derodeloper.com